Case Studies
See how leading companies transform their customer support with Adelante CX
How Outlier Group Lifted Trustpilot From 3.5 to 4.0 With an AI Support Agent
How Outlier Group's cosmetics and fragrance website used Adelante to resolve 80%+ of support tickets, answer tracking questions faster, and lift Trustpilot from 3.5 to 4.0.
Converting High-Intent Conversations Into Revenue 24/7 With an AI Agent
How Fold uses an AI agent to instantly handle 100% of initial customer responses, converting high-intent conversations into revenue across 25+ countries.
"Are You Sure This Is AI?" Customers Feel Like Talking to Humans (When It's Actually an AI Agent)
How Papaya's AI agent handles 200-400 out of every 1,000 inquiries without a human—while customers think they're talking to a real person.
From Frustrating "Button Bots" to Real Conversations Customers Trust
How Modibodi replaced frustrating bots with real, human-like AI conversations, resolving half of all inquiries without a representative.
Keeping it simple: How SmarTrike slashed resolution times by 90%.
Keeping it simple: How SmarTrike slashed resolution times by 90%.
Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Overcoming mission-critical problems: How Adelante helped this logistics company align Zendesk with their workflows.
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
Cutting first-response time by 90%: How Adelante helped Practi deal with multi-channel customer inquiries more efficiently.
A two-thirds decrease in tickets: How Adelante helped this ecommerce firm to streamline its customer service function - saving time and money.
A two-thirds decrease in tickets: How Adelante helped this ecommerce firm to streamline its customer service function - saving time and money.
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Cost savings at Terminal X: How Adelante’s Zendesk automation saved this fashion company 20 agent salaries.
Airspace: Using Zendesk to slice ops response times by 90%
Airspace: Using Zendesk to slice operational response times by 90%